
ȸ ȳ. ȸ ȿ ȸǸ ؾϴ, ϱ ؾ ϴ κб Ͽ. 縦 м, ̵ ̲ ũ, ϱ Ʈ Ǿ ִ° ϸ, ̼ǵ ҰǾ ִ.

Ұ
Ŭ (Michael Doyle)
D.C. ȸ ġ å ۽Ǹ̼(facilitation) 1ڴ. , AMD, GE, IBM, Ҵ, , Ϸ ߽ ݱ 2 5õ ̻ ۽Ǹ̼ ߴ.
̺ Ʈ콺(David Straus)
1969 ͷ ҽÿƮ(interaction associate) âϿ å ʰ Ǵ ͷ ҵ(interaction method) ϰ, ũ Ʈμ Ȱϰ ִ. ͷ ҽÿƮ , GE, Shell, AT&T, VISA ͳų, MIT , ۵ , ĶϾ , α, NGO ִ.
:
․ Ϻ () п .
ڷ Ȱ .
δ < ȭ >
< ȸ 99 Ģ> <> .

1. ȸǰ ߿Ѱ
2.ȸǸ ̲ 5 Ģ
3.ȸ ۼ
4.۽Ǹ
5.ġ
6.ǻ Ʈ1-ȸ ùӸ ؾ
7.ǻ Ʈ2- ó
8.ų, Ŵ
9.ŸԿ ȸ
10.Ը ȸ
11.ȸǿ 'ܻ'
12.ȸ ¼ ġ
13.ȸ