, ̸鼭 . ī᷹¡̶ پ о߿ ռ Ȱ ġ , ְ Ͻ μ ü Ӿ ް ִ α ̴. ̴нݵü, ̵, 忡 Presentation, Marketing, Negotiation, Meeting, E-Mail English α ȹ Ͽ, YBM E4Uп Business Marketing, Office English Ͽ.
()ױ۸Ʈ ǥ̸̻ ѱ̹б ǿ뿵к ӱ ̴. Ȼ õ ǥ , ڹ Ȱϰ ִ.
з: ȭڴб а
ѱܱб 뿪п
University of Pittsburgh
б а ڻ
: <Ƽũ ϴ ŷ>(ؼ), < Ƣ >(û翵),
Day 1 ȭ ޱ Answering the Phone Day 2 ȭ ϴ / μ ϱ Getting Through to the Right Person/ Department Day 3 ȭ ֱ Putting Someone Through/ on Hold Day 4 ȭ ϱ Stating the Purpose of Your Call Day 5 ϱ Suggesting an Appointment Weekend 1 ̿ ǥ Ͻ ܾ - Words &Phrases - Words & Phrases Day 6 ϱ Arranging Meetings Day 7 ð ٲٱ Changing an Appointment Day 8 ȭ ° Dealing With Sound Issues Day 9 ȭ ٸ Dealing With Interruptions Day 10 ޱ Taking a Message Weekend 2 ̿ ǥ Ͻ ܾ - / ȫ Words & Phrases Day 11 Giving a Message Day 12 缭Կ Leaving a Voice Mail Message Day 13 缭Կ ȳ Creating Your Own English Voice Mail Recording Day 14 ȭ Ȯϱ Clarifying Information Day 15 ֹ ǰ ϱ Complaining About an Order Weekend 3 ̿... ǥ Ͻ ܾ - / Ҹž Words & Phrases Day 16 ϱ/ ȽɽŰ Apologizing & Reassuring Day 17 ڿ ֱ Finding the Right Person When You Cant Help Day 18 ϰ ϱ Using Polite Questioning Methods Day 19 ȭ ϱ Summing Up the Others Point Before Closing Day 20 ȭ ϱ Ending a Phone Call Weekend 4 ̿ ǥ Ͻ ܾ - ¥/ Words & Phrases - ȭ Words & Phrases ٽ ǥ Review